Terms & Conditions
Last updated: June 2026
1. Purpose of this Agreement
This agreement sets out the terms and conditions of services provided by Katie Holland Coaching t/a Snack & Thrive ("The Coach") to the individual purchasing coaching, memberships or digital products ("The Client").
By completing your purchase through Stripe, you confirm that you have read and agree to these terms.
2. Services
Katie Holland Coaching t/a Snack & Thrive offers the following services:
A. The Snack & Thrive Method
An 8-week 1:1 coaching programme designed to support fat loss through sustainable nutrition, training, and lifestyle habits. The programme includes personalised guidance, weekly check-ins, regular feedback, coaching calls, and ongoing support via messaging.
B. Snack & Lift Membership
A monthly fat loss membership providing access to beginner-friendly weight training workouts, a meal planner, fat loss resources, and a private WhatsApp community. A 5-day free trial is available for new members, after which payment is collected monthly until cancelled.
C. Digital Products
One-off digital purchases (such as the Snack & Thrive Meal Planner) requiring account creation. These are delivered digitally and are non-refundable once purchased.
3. Payments and Fees
A. The Snack & Thrive Method
Payment is collected through a monthly Stripe subscription beginning at the time of purchase. By purchasing, you agree to complete the initial 8-week programme. Payments cannot be cancelled during this period. After the initial 8-week period, coaching continues on a rolling monthly basis until cancelled in accordance with the cancellation terms below.
B. Snack & Lift Membership
A 5-day free trial is available to new members. Payment begins automatically on day 6 and is collected monthly thereafter until cancelled. Your membership fee is locked in at the rate you joined at. If you cancel and rejoin at a later date, the current rate at that time will apply.
C. Digital Products
Digital products are available as a one-off purchase. Payment is collected at the time of purchase via Stripe. No refunds are provided once a digital product has been purchased, except where required by law.
D. Payment Processor
All payments are processed securely by Stripe in accordance with Stripe's terms of service and privacy policy. It is your responsibility to ensure your payment details are kept up to date. If payment fails for any reason, access to services may be paused or suspended immediately until payment is successfully processed. If a failed payment is not resolved within 7 days, The Coach reserves the right to terminate the agreement and revoke access.
E. Price Changes
Prices may be updated from time to time. You will be given reasonable notice of any changes via email. You will have the opportunity to cancel before any new pricing takes effect. Existing members are not affected by price increases while their membership remains active.
4. Cancellation
A. The Snack & Thrive Method
Cancellation is not permitted during the initial 8-week period. After this, you may cancel by giving at least 7 days' notice before your next billing date. Coaching will continue until the end of your current paid period. No refunds are provided for payments already made. If less than 7 days' notice is given, the next scheduled payment may still be processed and coaching may continue until the end of that billing period. Refunds will be at the discretion of the Coach.
B. Snack & Lift Membership
You may cancel your membership at any time. Access will continue until the end of your current paid billing period, after which it will not renew. No refunds are provided for payments already made except where required by law.
Please note: upon cancellation, you will lose access to all content, workout programmes, and personal data stored within the membership platform. I recommend keeping your own records of any progress data, photos, or workout programmes you wish to retain before your access ends.
C. Digital Products
Digital product purchases are non-refundable. Once purchased and access has been granted, no refunds will be issued except where required by law.
5. Communication & Response Times
The Coach aims to respond to all client messages within 24 hours on weekdays (Monday–Friday).
Messages sent after 7pm on a Friday will be responded to by 7pm on Monday at the latest.
Replies outside of working hours, weekends, or bank holidays are not guaranteed but The Coach will respond as soon as possible.
Any planned holidays or leave will be communicated in advance.
6. Coaching Calls — The Snack & Thrive Method
Your first month includes a 45-minute Kickstart Call to establish your starting point, goals, and personalised plan.
Each month thereafter includes one 30-minute coaching call alongside weekly support based on your check-in form.
Weekly feedback will usually be provided through written notes or voice recordings.
All calls must be scheduled in advance and are subject to availability. At least 24 hours' notice is required to reschedule. Missed calls without notice will not roll over.
7. Client Responsibilities and Coach Commitment
The Coach is committed to providing guidance, accountability, and tailored advice to help you achieve your goals and will always act in your best interests.
You are responsible for your own health, wellbeing, and results. Coaching works best when you are honest, engaged, and open to feedback.
You should seek medical approval before starting any new fitness or nutrition programme, particularly if you have any pre-existing conditions.
Coaching is not a substitute for medical advice, therapy, or counselling.
You agree to take full responsibility for your decisions and actions as a result of coaching.
Both parties agree to maintain open and respectful communication throughout.
8. Ending the Agreement
The Coach reserves the right to end the coaching or membership relationship if it becomes clear that the programme is no longer a good fit or if respectful communication cannot be maintained. Where possible, this will be discussed openly first. Refunds will be at The Coach's discretion.
9. Intellectual Property
All materials, programmes, workouts, and resources provided remain the property of Katie Holland Coaching t/a Snack & Thrive. You are granted a personal licence to use these materials for your own use only. They must not be copied, shared, or distributed without written permission.
10. Liability
You acknowledge that physical exercise and nutrition changes involve some risk. The Coach is not liable for any injuries, health conditions, or damages arising from your participation in coaching or use of digital products, unless caused by negligence.
You accept full responsibility for your own health and safety. If there are any changes to your health or medical condition, you agree to inform The Coach immediately or as soon as practically possible.
11. Complaints
If you are unhappy with any service, please email: support@snackandthrive.com
The Coach will respond within 7 days, reviewing your concerns and working toward a resolution.
12. Governing Law
This agreement is governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales.
13. Confidentiality, Privacy and Data Protection
All information shared with The Coach is treated as confidential, except where disclosure is required by law.
Your personal data will be collected and stored securely in line with the Snack & Thrive Privacy Policy. By purchasing any service or product, you agree to this use of your data.
14. Client Declaration
By purchasing any coaching, membership, or digital product, you confirm that you have read, understood, and agreed to these terms. You acknowledge that this agreement forms a binding contract between you ("The Client") and Katie Holland Coaching t/a Snack & Thrive ("The Coach").