Terms & Conditions
Last updated: August 2026
These Terms & Conditions explain what you can expect when you purchase coaching, a membership or a digital product from Katie Holland Coaching, trading as Snack & Thrive, and what I ask from you in return.
I've tried to keep them as straightforward as possible. Please read them before purchasing.
By completing your purchase, you agree to these Terms & Conditions.
Nothing in these terms affects your statutory rights as a consumer.
1. Who you're buying from
Snack & Thrive is operated by Katie Holland Coaching, trading as Snack & Thrive ("I", "me" or "Snack & Thrive").
These terms apply to:
- Thrive in Six;
- Method;
- Snack & Lift; and
- Snack & Thrive digital products.
The price and payment arrangement that applies to your purchase will be clearly shown before you complete your purchase.
2. Thrive in Six
Thrive in Six is a fixed-term 1:1 coaching programme designed to support fat loss, fitness and sustainable habit change.
It includes:
- a Kickstart Call;
- 1:1 coaching for the duration of the programme;
- weekly check-ins and personal feedback;
- WhatsApp support between check-ins;
- a personalised workout programme;
- access to the on-demand workout library;
- Workout Bites and Workout Snacks; and
- a Progress Call at the end of the programme.
Thrive in Six is application-only.
Payment
The price will be clearly displayed before you purchase.
Payment is made upfront and Thrive in Six does not automatically renew.
3. Method
Method is an ongoing 1:1 coaching membership.
It is primarily available to clients continuing from Thrive in Six. Previous Snack & Thrive clients may also be able to return directly to Method.
Method includes:
- one 1:1 coaching call each month;
- weekly check-ins with personal feedback;
- WhatsApp support;
- ongoing personalised workout programming; and
- nutrition adjustments where appropriate.
Payment and cancellation
Method is an ongoing monthly membership.
The monthly price and billing date will be shown and agreed before your membership begins.
Payment is collected automatically each month until you cancel.
You can cancel your membership at any time before your next payment is taken. Your coaching will then continue until the end of the period you've already paid for.
Payments that have already been taken are not normally refundable simply because you decide not to use some or all of your coaching during that month. This does not affect your statutory rights.
4. Snack & Lift
Snack & Lift is a self-led fat-loss and strength membership.
It is not 1:1 coaching. You won't receive individual check-ins or ongoing personal feedback as part of your membership.
New members join at set intake dates and begin with 8 weeks of Foundations.
Foundations includes:
- personalised starting calorie and protein targets, set once at the beginning;
- an 8-week Foundations workout programme, with different equipment options available;
- Workout Snacks and Workout Bites;
- on-demand follow-along workouts;
- the Snack & Thrive resource library;
- Monthly Snack Drops;
- access to the membership app; and
- access to the private Snack & Lift WhatsApp Community.
The WhatsApp Community is there for members to chat, share experiences and support one another. I may also participate in the group, but regular individual responses from me are not included as part of the membership.
Your first 8 weeks
When you join, your initial payment covers your complete 8-week Foundations period.
Your payment secures your place in the relevant intake and covers the full Foundations programme.
The amount you will pay will be clearly shown before you complete your purchase.
There is no free trial unless one is expressly offered to you at the time of purchase.
After Foundations
Unless you cancel, Snack & Lift will automatically continue as an ongoing monthly membership after your Foundations period.
The recurring monthly price and the date on which recurring payments begin will be clearly shown before you complete your purchase.
Payments will then be collected automatically each month until you cancel.
If you purchase under a promotional or founder offer, any conditions attached to that offer will be made clear before you purchase.
Cancellation and refunds
5. Your 14-day cancellation rights
Depending on what you purchase and when the service or digital content begins, you may have a legal right to change your mind within 14 days.
Some Snack & Thrive products include services that begin during this period and/or digital content that you can access straight away.
Digital content
If you choose to receive digital content before the end of your 14-day cancellation period, you will be asked to:
- expressly agree to the digital content being supplied during that period; and
- acknowledge that you will lose your 14-day right to cancel in relation to that digital content once supply begins.
This will be made clear to you when you purchase.
Services starting within 14 days
If you ask me to begin providing a service during your 14-day cancellation period — for example, by beginning personalised work for you — and you then exercise a legal right to cancel, you may be required to pay for the part of the service that has already been provided.
Where applicable, this will be calculated fairly and in accordance with your statutory rights.
These provisions do not take away any other rights you have under consumer law.
6. Cancelling Snack & Lift
During Foundations
Your initial payment purchases the complete 8-week Foundations programme.
Because Foundations includes digital content and personalised work, your cancellation and refund rights may depend on whether supply of that content or work has already begun.
Where you have expressly agreed to receive digital content during your 14-day cancellation period and acknowledged the loss of your cancellation right, your statutory cancellation right in relation to that digital content ends once its supply begins.
If personalised services have already begun at your request, the value of services already supplied may also be taken into account where the law allows.
Outside any applicable statutory cancellation rights, your Foundations payment will not normally be refunded simply because you change your mind, don't complete the programme or choose not to use the content available to you.
This does not affect your rights if there is a problem with what I have supplied or where you are otherwise legally entitled to a refund.
Cancelling your ongoing membership
Once you reach the ongoing monthly membership, you can cancel at any time before your next payment is taken.
Once cancelled, no further monthly membership payments will be taken.
You'll continue to have access until the end of the period you've already paid for.
Once that period ends, you will lose access to the membership app, workouts, programmes, resource library, WhatsApp Community and other membership-only content.
If there is any personal progress information you'd like to keep, please save your own copy before your access ends.
7. Digital products
Some Snack & Thrive products are supplied entirely digitally.
Where you choose to receive digital content before the end of your 14-day cancellation period, you will be asked to expressly consent to supply beginning during that period and to acknowledge that your cancellation right will be lost once supply begins.
Once the digital content has been supplied following that consent and acknowledgement, you will not normally be entitled to a change-of-mind refund.
This does not affect your statutory rights where, for example, digital content is faulty or not as described.
8. Communication
For Thrive in Six and Method, I aim to respond to client messages within 24 hours on weekdays (Monday–Friday).
Messages sent after 7pm on Friday will normally be answered by 7pm on Monday.
Replies during evenings, weekends and bank holidays are not guaranteed.
Any planned periods of leave that are likely to affect your coaching will be communicated in advance.
Snack & Lift is a self-led membership, so individual messaging and guaranteed response times are not included. Any support I provide within the WhatsApp Community is on a best-efforts basis.
9. Coaching calls
Thrive in Six
Your programme includes a Kickstart Call at the beginning and a Progress Call at the end.
You will also have weekly check-ins, with feedback usually provided in writing or by voice note.
Method
Method includes one coaching call per month alongside your weekly check-ins.
Rescheduling calls
Calls must be booked in advance and are subject to availability.
Please give at least 24 hours' notice if you need to rearrange a call.
If you miss a call without giving notice, I am not required to provide a replacement call.
10. Your responsibilities
I will provide the coaching, resources or membership described when you purchase.
You are responsible for how you choose to use that information and for your own participation.
Please:
- provide accurate information about yourself where this is relevant to your programme;
- let me know about relevant changes that could affect your ability to exercise safely;
- seek appropriate medical advice where necessary; and
- stop exercising and seek appropriate professional advice if you experience symptoms that concern you.
Snack & Thrive provides fitness, nutrition, behaviour-change and lifestyle support within my professional scope.
It is not a substitute for medical care, diagnosis, psychological therapy or other treatment from an appropriately qualified healthcare professional.
No particular weight-loss, fitness or other result can be guaranteed because results depend on many factors outside my control, including your individual circumstances and participation.
11. Ending your membership or coaching
I may end your coaching or membership where there is a reasonable reason to do so.
Examples include:
- abusive, threatening or seriously inappropriate behaviour towards me or other members;
- repeated misuse or unauthorised sharing of Snack & Thrive materials;
- serious or repeated breaches of these terms; or
- non-payment.
Where appropriate, I will try to resolve the issue with you before ending your access.
If I end a paid service for reasons that are not caused by your breach of these terms, I will deal fairly with any part of the service you have paid for but will no longer receive, including providing an appropriate refund where required.
Nothing in this section affects either party's legal rights.
12. Snack & Thrive materials
The workouts, programmes, videos, PDFs, guides, resources and other materials I provide are owned by Katie Holland Coaching t/a Snack & Thrive or used by me with permission.
Your purchase gives you permission to use them for your own personal use.
Please don't:
- share your login or membership access with another person;
- reproduce or distribute my materials;
- upload them elsewhere;
- sell them; or
- share paid resources with people who haven't purchased access.
Your permission to access membership-only materials ends when your membership access ends.
13. Privacy and confidentiality
Personal information you provide will be handled in accordance with the Snack & Thrive Privacy Policy and applicable data-protection law.
Information shared during 1:1 coaching will be treated confidentially unless I am legally required to disclose it or there is another lawful basis for doing so.
The Snack & Lift WhatsApp Community is a group environment. Other members will therefore be able to see information you voluntarily choose to share there.
Please be considerate of other members' privacy and don't share screenshots, messages, photographs or personal information from the community outside the group without permission.
14. Problems with the service
I want you to receive what you paid for.
If there is a problem with your coaching, membership or digital content, please contact me so I have an opportunity to put things right.
Nothing in these terms excludes or limits rights that you have under UK consumer law, including rights relating to services or digital content that are not provided with reasonable care and skill, are faulty, or are not as described.
15. Exercise and liability
Exercise involves an inherent risk of injury.
You are responsible for exercising within your own abilities and following any medical advice you've been given.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.
16. Payments
Payments are processed through the payment provider shown at checkout.
The amount, frequency and timing of payments will be clearly displayed before you complete your purchase.
Where you purchase an ongoing membership or subscription, you authorise recurring payments to be collected in accordance with the billing arrangement shown at checkout until you cancel.
You are responsible for keeping your payment details up to date.
If a recurring payment fails, I may temporarily pause your access while the payment issue is resolved.
If payment remains outstanding, your coaching or membership may be ended and access to paid membership content removed.
17. Changes to prices
I may change the price of ongoing memberships in the future.
If a change will affect the amount you personally pay, I will tell you before the new price takes effect and give you a reasonable opportunity to cancel before being charged the new amount.
Where you have been expressly promised a particular price for as long as your membership remains continuously active, that promise will be honoured.
18. Complaints
If you're unhappy with something, please contact:
I'll aim to acknowledge and respond to your complaint within seven days and will work with you to try to resolve the issue fairly.
19. Changes to these terms
I may update these terms from time to time, for example where I change how a service works or need to reflect changes in the law.
Any changes that materially affect an existing paid membership will be communicated clearly.
I won't use changes to these terms to remove rights or benefits you've already paid for without a fair reason.
20. Governing law
These terms are governed by the laws of England and Wales.
Nothing in this section removes any rights you may have as a consumer to bring proceedings in another UK jurisdiction where applicable.
21. Your agreement
By purchasing a Snack & Thrive service, membership or digital product, you confirm that you have had the opportunity to read these terms and agree to them.
The price, payment schedule and any recurring charges that apply to your particular purchase will be the ones clearly displayed and agreed at checkout.
Your statutory consumer rights always apply alongside these terms.